2019 - PresentEversana Intouch
Director, Business Systems Analysis
- Spearheaded the transformation of the Business Systems Analysts (BSAs) role, leading to a more efficient project development process and supporting the company's growth of $100M in sales year over year for three consecutive years.
- Oversaw the successful delivery of multiple high-stake projects, ensuring client satisfaction and repeat business.
- Orchestrated a strategic expansion of the BSA team, achieving a growth of over 200% in less than three years, which significantly enhanced the department's capacity and productivity.
- Championed the implementation of Agile methodologies, resulting in a 30% increase in project delivery speed.
- Directed a team of 25 professionals, fostering a collaborative and efficient work environment that led to a zero attrition rate.
- Streamlined communication between the development and QA teams, reducing project bottlenecks and improving overall efficiency.
- Cultivated a culture of continuous learning and improvement, resulting in a more skilled and adaptable team.
- Pioneered the use of cutting-edge technologies, keeping the company at the forefront of industry advancements.
- Advocated for the adoption of modern development practices, leading to more robust and scalable solutions.
2017 - 2019TORCH.ai
Director, Software Engineering
- Demonstrated exemplary leadership in a high-growth tech environment, contributing to TORCH.ai's position as a leader in AI-based solutions.
- Directed multiple development teams at TORCH.ai, configuring and implementing installations for diverse clients, leading to enhanced product offerings.
- Collaborated with clients and stakeholders to architect innovative features and technologies, driving continuous product improvement and client satisfaction.
- Led a cross-functional team of developers, infrastructure engineers, and external contractors, fostering a collaborative environment that improved the core product and production pipeline.
- Architected and implemented an automated supply chain diligence and alert system for Deloitte USA, leveraging AI to provide real-time risk mitigation and disruption alerts.
- Developed a management system for smart military bases in collaboration with the Deloitte Federal team, enhancing efficiency, cost-effectiveness, and security through AI integration.
- Managed a comprehensive overhaul of H&R Block's fraud detection and alert system, incorporating evolving machine learning models and successfully upgrading the client's internal operations to utilize Docker containers.
- Led the UI/UX overhaul of TORCH.ai's flagship application, driving improved end-user experience and gaining stakeholder buy-in for the upgrade.
2015 - 2017O'Reilly Automotive
Lead Business Systems Analyst
- Directed a team of Technical Writers and Business Systems Analysts, fostering a culture of innovation and efficiency.
- Introduced a new process for project documentation, enhancing efficiency and accountability throughout the Software Development Life Cycle (SDLC).
- Collaborated with vendors, developers, and business stakeholders to elicit business requirements, design functional specifications, and break down work into development tasks.
- Facilitated the rollout of a new Point of Sale (POS) system across 4,500+ store locations, generating over $680M in sales.
- Coordinated with stakeholders and vendors to mitigate system issues, maintaining a rollout pace of approximately 600 new stores per week.
- Led an overhaul of POS system functions, improving efficiency and user experience, resulting in an average time saving of 2.1 minutes per transaction.
- Worked with stakeholders to identify and address pain points in the new POS system, enhancing system adoption.
- Managed the conversion of POS card payments solution, moving credit, debit, and other card-related payments out of PCI scope.
- Enabled the use of EMV (chip) cards across all stores, enhancing security and customer payment options.
- Coordinated with vendors and development during testing and pilot phases to discover and fix system issues, resulting in a significant decrease in fraudulent credit card chargebacks, saving the company approximately $300K every month.
2014 - 2015Kinetic Supply
Web Development Manager
- Led three development teams in the transformation of an outdated enterprise-class system into a modern, scalable, service-oriented architecture (SOA) application, leveraging SOLID design principles and cutting-edge technologies.
- Collaborated with clients and vendors to architect robust, scalable applications tailored to the needs of an enterprise-class business.
- Orchestrated the successful migration of an enterprise-class application from a CoLo data house in Las Vegas, NV to a local managed hosting farm in Kansas City, MO, enhancing system reliability and performance.
- Conducted comprehensive refactoring and cleaning of the application codebase based on client requests, significantly improving code quality and maintainability.
- Implemented a 4-tier Git-Flow environment, streamlining the development process and enhancing team productivity.
- Partnered with creative teams and product stakeholders to design and execute a website facelift for the primary product offering, delivering the project ahead of schedule and under budget.
- Spearheaded the upgrade of a decade-old enterprise-class PHP application, transitioning from outdated procedural design to a modular, SOA-style design for enhanced scalability and future improvements.
- Managed multiple teams handling diverse aspects of the large application, ensuring timely delivery of stakeholder requests, hotfix issues, and continuous improvement and refactoring of the primary application.
- Consulted with the client and stakeholders to develop an end-to-end upgrade of the Dealer Locator application for RICOH printers, transitioning from an outdated Drupal application to a newer Laravel application.
- Successfully delivered a scalable and easily upgradable Dealer Locator application, enhancing user experience and future-proofing the system.